You may exchange or return merchandise for a full monetary refund, less shipping charges, within 30 days of purchase. You must have the original reciept for return. Product mus be unused, like-new condition, and 100% saleable condition in the original manufacturing’s packaging.
Special Order items are not returnable. Special order parts/products may be difficult to obtain. All dates set by Bennington Pool & Hearth are tentaive. Things such as back-orders, out of stocks, direct factory shipments can add to lead time of said part or product. Remember we do not control the manufacturers or the shipping companies. Also any returned products will be charged a 25% restocking fee.
Refunds will be issued for approved returns only. Refunds will be issued on the original form of payment and the following:
Credit Card Refunds: If original purchases payment was made by credit card , applicable refunds will be applied to the same credit card used for the original purchase. If the credit card is no longer active and available, then store account credit will be issued to the customer’s account as listed on the original purchase.
Cash Refunds: Cash refunds will only be made if the (1) original purchases payment was made with cash and (2)the original purchase totaled $50.00 or less. For refunds in excess of $50.00, Bennington Pool & Hearth will issue a company check. Office manager will will issue check within 3 business days.
Check Refunds: If original purchases payment was made by check, store will issue you company check. Please note that refund checks will be processed once the original customer’s check has been confirmed check clearing. Once the original check has cleared, company office manager will issue company check with in 3 business days, and will mail to original purchasers address.
For everyone’s safety and protection, we cannot and will not accept any returns on chemical products. This ensures no product has been tampered with.
Bennington Pool & Hearth reserves the right to inspect returning items.